Refund and Cancellation Policy

1. Scope

This Policy applies to paid NexCam products and services, including:

• automatically renewing subscriptions;
• premium communication functionality;
• fixed-term non-renewing access;
• promotional access offers;
• other paid digital functionality introduced from time to time.

Nothing in this Policy limits mandatory consumer rights available under applicable law.

2. Subscription Pricing

NexCam currently offers an automatically renewing subscription with the following billing structure:

• USD 0.99 for the first 7-day billing period
• USD 39.99 for each subsequent 28-day billing period

There is no free trial associated with this subscription unless a separate promotion expressly states otherwise.

The first USD 0.99 payment purchases seven days of access.

After that initial period, unless you cancel the subscription, it automatically renews at USD 39.99 for the next 28-day billing period.

Each subsequent renewal is also USD 39.99 for 28 days unless another price is clearly presented and accepted.

3. Automatic Renewal

By starting the subscription, you authorize recurring charges to your selected payment method according to the billing schedule shown before purchase.

The subscription continues automatically until canceled.

The USD 0.99 introductory billing amount applies only to the first seven-day period.

You must cancel before the next renewal if you do not wish to incur the upcoming recurring charge.

4. Subscription Cancellation

You may cancel an active subscription through the subscription-management functionality provided to you or by contacting us where applicable.

Cancellation prevents future automatic renewal charges.

Unless required otherwise by applicable law:

• cancellation does not automatically refund a payment that has already been completed;
• your paid access normally remains available until the end of the billing period already purchased.

Deleting the application, deleting a shortcut, or simply not using NexCam does not by itself cancel an active recurring subscription.

5. Fixed-Term Non-Renewing Access

NexCam may also provide access through one-time payments.

Current access options may include:

• 7-day access — USD 4.99
• 14-day access — USD 19.99
• 30-day access — USD 49.99
• 90-day access — USD 99.99
• Special Offer: 14-day access — USD 4.99, when available

Fixed-term access:

• requires a single payment;
• does not automatically renew;
• expires after the purchased access period;
• cannot normally be transferred between accounts;
• has no cash value.

Once the access period expires, another purchase or subscription is necessary to continue using the relevant paid functionality.

6. Digital Service Delivery

NexCam provides digital Services that are normally activated immediately or shortly after successful payment.

Paid functionality may therefore become available immediately following a completed transaction.

To the extent permitted by applicable law, refunds may be restricted once digital access has been activated, provided, or used.

Mandatory consumer rights remain unaffected.

7. Refund Eligibility

We may consider a refund request where circumstances include:

• duplicate billing for the same transaction;
• an incorrect amount charged due to a billing error attributable to us;
• an unauthorized transaction, subject to reasonable verification;
• purchased access was not provided;
• a persistent technical defect attributable to NexCam permanently prevented use of paid functionality and could not reasonably be resolved;
• applicable law requires a refund.

Each request is reviewed individually based on the circumstances.

Submitting a refund request does not guarantee approval.

We may request reasonable supporting information necessary to investigate the transaction.

8. Circumstances Generally Not Eligible for Refund

To the extent permitted by applicable law, refunds are generally not granted solely because:

• you changed your mind;
• you did not use the paid Services;
• you used only part of the purchased access period;
• you forgot to cancel before automatic renewal;
• you did not notice the upcoming renewal despite the billing terms being disclosed;
• a purchase was made accidentally using your own account or payment method;
• the Services did not meet a personal preference despite functioning substantially as described;
• another NexCam user did not respond to your messages;
• a person you wanted to contact was unavailable;
• another user ended or declined a call;
• your internet connection affected call or video quality;
• your device caused compatibility or performance problems;
• a temporary service interruption occurred;
• you stopped using NexCam before the paid period expired;
• your access was properly restricted due to a material violation of the Terms of Service.

Nothing in this section overrides mandatory statutory rights.

9. Promotional Offers

NexCam may offer limited promotional prices or special access packages.

This may include the USD 4.99 Special Offer for 14 days of access.

Promotional eligibility may depend on factors including:

• campaign;
• availability period;
• account status;
• region;
• previous purchases;
• other conditions presented with the offer.

A promotional price does not create a right to receive the same price for future purchases.

The withdrawal or expiration of a promotional offer does not itself create a right to a refund.

10. Payment Processing

Payments may be handled by independent third-party payment providers.

Depending on your selected payment method, a provider may process:

• payment credentials;
• billing information;
• transaction details;
• authentication information;
• transaction status;
• fraud-prevention information;
• refunds;
• payment disputes and chargebacks.

Innovexa OÜ generally does not need to receive or store complete payment card details where those details are handled directly by the applicable payment provider.

Payment providers may apply their own processing terms and privacy practices.

11. Pending, Declined, or Reversed Payments

A transaction may sometimes appear as:

• pending;
• authorized;
• declined;
• failed;
• reversed.

The status of a transaction may depend on the payment provider, card issuer, bank, payment network, or other financial institution.

A temporary authorization does not necessarily mean that a final payment has been completed.

We cannot guarantee the time required for a bank or payment provider to update transaction information.

12. Unauthorized Transactions

If you believe a NexCam payment was made without your authorization, contact us as soon as reasonably possible.

We may request information necessary to:

• locate the relevant transaction;
• identify the NexCam account;
• investigate the circumstances;
• assess suspected fraud or unauthorized activity.

Where appropriate, we may cooperate with payment providers, financial institutions, card issuers, or payment networks.

Nothing in this Policy limits any legal right you may have to dispute an unauthorized transaction directly with your payment provider or financial institution.

13. Chargebacks and Payment Disputes

If you believe a payment was processed incorrectly, we encourage you to contact our support team before initiating a chargeback so that we have an opportunity to investigate the issue.

When a payment dispute is opened:

• the disputed funds may be temporarily withheld or reversed;
• we may provide relevant transaction, account, and service records to the applicable payment provider or financial institution;
• access associated with the disputed payment may be temporarily restricted while the matter is investigated.

Fraudulent or abusive use of payment disputes may result in restrictions on an account where permitted by applicable law.

This section does not limit legitimate statutory or contractual rights to dispute a transaction.

14. How to Request a Refund

To request review of a payment or refund, contact:

support@innovexa-ou.com

Where available, please provide:

• the email address associated with your NexCam account;
• transaction or receipt reference;
• approximate date of purchase;
• amount paid;
• the subscription or access package purchased;
• a brief explanation of the issue.

Providing complete information may allow us to review your request more efficiently.

We may request additional information where reasonably necessary to investigate the request or prevent fraud.

15. Approved Refunds

If a refund is approved, it will normally be returned to the original payment method used for the transaction.

Refunds generally cannot be redirected to:

• another person;
• another payment card;
• an unrelated bank account;
• an unrelated payment method.

After a refund has been initiated, the time required for the funds to become available depends on your payment provider, bank, payment network, country, and payment method.

Innovexa OÜ cannot guarantee the exact date on which the funds will appear.

Foreign exchange differences, bank fees, card fees, or other charges imposed independently by financial institutions are generally outside our control.

16. Consumer Rights

Nothing in this Policy limits or excludes rights that cannot legally be waived under applicable consumer protection law.

If applicable legislation provides you with a mandatory right to:

• cancellation;
• withdrawal;
• reimbursement;
• price reduction;
• another legal remedy,

that right will apply notwithstanding any conflicting provision of this Policy.

Digital services supplied immediately at a user's request may be subject to specific statutory rules concerning withdrawal rights.

17. Abuse and Fraud

We reserve the right to investigate refund requests reasonably suspected of involving:

• fraudulent transactions;
• repeated abuse of refund procedures;
• unauthorized use of payment methods;
• manipulation of promotional offers;
• false statements provided in connection with a refund claim.

Where fraud or abuse is established, we may restrict access to NexCam to the extent permitted by law.

18. Changes to This Policy

We may update this Refund and Cancellation Policy when our:

• pricing;
• billing arrangements;
• payment methods;
• Services;
• business practices;
• legal obligations

change.

The current version will display its effective date.

Changes will not retrospectively remove mandatory consumer rights that applied at the time of a purchase.

19. Contact Information

Questions about payments, subscription cancellations, or refund requests may be directed to: