Privacy Policy

1. Information You Provide

Depending on how you use NexCam, you may provide information such as:

• name or profile name;
• email address;
• account credentials;
• profile information;
• account preferences;
• messages and communications you choose to send;
• media, files, or other content you voluntarily share;
• customer support requests;
• communications with our support team;
• information related to purchases;
• other information you voluntarily submit.

Some information may be required to use specific functionality, while other information is optional.

2. Account Information

When you create or use a NexCam account, we may process information needed to:

• create and maintain your account;
• authenticate you;
• protect the account against unauthorized access;
• manage account settings;
• provide customer support;
• maintain the functionality of the Services.

We may also record security-related account events such as login attempts, authentication events, or account changes.

3. Messages and User Communications

NexCam allows users to communicate with each other through messages and other communication features.

To provide these functions, our systems and service providers may process information necessary to route, deliver, synchronize, or store communications.

Depending on the technical functionality used, this may include:

• sender and recipient identifiers;
• message timestamps;
• message delivery status;
• conversation identifiers;
• content voluntarily sent through the Service;
• attachments, media, or files;
• technical information required to deliver communications.

Where communication content must be stored temporarily or persistently to provide requested functionality, it may be processed for that purpose.

We do not use the contents of private user communications for targeted advertising unless separate consent required by applicable law has been obtained.

4. Voice and Video Calls

Voice and video functionality requires technical information to establish and maintain communications between users.

Depending on the technology used, we or our service providers may process information including:

• participant identifiers;
• IP and network information;
• call start and end times;
• call duration;
• connection status;
• bandwidth information;
• technical call-quality measurements;
• error and diagnostic information;
• device information required to establish a call.

This information may be processed to provide calls, diagnose technical problems, maintain service quality, secure the platform, and prevent abuse.

5. Information Collected Automatically

When you access NexCam, certain technical information may be collected automatically, including:

• IP address;
• device type;
• device model;
• operating system;
• application version;
• browser information where applicable;
• language;
• time zone;
• device or application identifiers;
• general geographic region derived from technical information;
• login events;
• crash data;
• performance information;
• diagnostic logs;
• security events.

This information is used to operate, maintain, troubleshoot, and protect NexCam.

6. Payment Information

When you purchase a subscription, fixed-term access, or another paid NexCam feature, your payment may be handled by an independent third-party payment provider.

The payment provider may process information needed to complete and manage the transaction, including:

• payment method information;
• billing information;
• transaction identifiers;
• payment amount;
• currency;
• payment status;
• authentication information;
• fraud-prevention information;
• refund and dispute information.

Innovexa OÜ generally does not need to receive or store complete payment card numbers, card security codes, or equivalent full payment credentials where those details are handled directly by a payment provider.

We may receive limited information associated with a transaction, including:

• transaction status;
• transaction reference;
• amount and currency;
• purchased access type;
• subscription status;
• billing and renewal dates;
• refund status;
• payment dispute status.

Independent payment providers process payment information according to their own privacy practices and applicable legal obligations.

7. How We Use Personal Information

We may process information to:

• provide NexCam;
• create and maintain accounts;
• authenticate users;
• deliver messages;
• establish voice and video calls;
• provide communication history where applicable;
• process subscriptions and fixed-term purchases;
• manage paid access;
• respond to customer support requests;
• diagnose technical problems;
• maintain service performance;
• improve NexCam functionality;
• prevent fraud and abuse;
• detect unauthorized access;
• enforce our Terms of Service;
• protect users and our infrastructure;
• comply with applicable legal obligations.

We may also send administrative, account-related, transactional, or security communications.

Where permitted by law, we may send product or marketing communications. You may opt out of marketing messages where applicable.

8. Legal Bases for Processing

Where the General Data Protection Regulation ("GDPR") or another applicable law requires a legal basis, we may process personal data based on:

• performance of a contract, where processing is required to provide NexCam or paid Services you request;
• legitimate interests, including security, fraud prevention, service reliability, business administration, and product improvement;
• legal obligations;
• consent, where required.

The applicable legal basis depends on the information involved and the purpose for which it is processed.

9. Cookies and Similar Technologies

Our websites and applications may use cookies, local storage, SDKs, or similar technologies.

These technologies may support:

• authentication;
• session management;
• security;
• remembering settings;
• application functionality;
• diagnostics;
• performance monitoring;
• analytics.

Where applicable law requires consent for non-essential technologies, we will request that consent where appropriate.

10. Analytics and Diagnostics

We may use analytics, performance-monitoring, or diagnostic services to understand how NexCam operates and how features are used.

Information processed for these purposes may include:

• feature interactions;
• session information;
• app version;
• device type;
• crash events;
• technical errors;
• performance metrics;
• general usage patterns.

Where reasonably possible, analytics information may be aggregated or pseudonymized.

11. Sharing Personal Information

We do not sell personal information.

We may share limited information with service providers that assist us in operating NexCam, such as providers of:

• cloud infrastructure;
• communication infrastructure;
• hosting;
• payment processing;
• authentication;
• customer support;
• security;
• analytics;
• technical monitoring.

Service providers may process information only to the extent necessary to provide their services and subject to applicable contractual and legal requirements.

We may also disclose information where reasonably necessary to:

• comply with a legal obligation;
• respond to a valid request from a competent authority;
• investigate suspected fraud or abuse;
• protect users or other individuals;
• protect the security of NexCam;
• establish, exercise, or defend legal claims.

12. Communications With Other Users

Information that you voluntarily send to another NexCam user is received by that user.

This may include:

• messages;
• photographs;
• videos;
• files;
• profile information;
• information disclosed during voice or video calls.

We cannot control how another user uses information after you voluntarily disclose it to them.

You should use appropriate judgment before sharing sensitive or personal information with other users.

13. International Data Transfers

Innovexa OÜ is established in Estonia, but some service providers used to operate NexCam may process information in other countries.

Where personal information protected by EEA data protection law is transferred outside the European Economic Area, we use legally recognized safeguards where required.

These safeguards may include:

• adequacy decisions;
• standard contractual clauses;
• other legally permitted transfer mechanisms.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• account status;
• the functionality involved;
• communication and storage requirements;
• legal obligations;
• fraud-prevention requirements;
• payment and transaction record requirements;
• security considerations;
• dispute resolution;
• establishment or defense of legal claims.

When information is no longer reasonably required, we may delete, anonymize, or otherwise render it inaccessible.

15. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Measures may include:

• encryption during transmission where appropriate;
• access controls;
• authentication mechanisms;
• infrastructure security;
• monitoring;
• internal operational safeguards;
• restrictions on access to personal data.

No digital platform, communications network, or storage system can guarantee absolute security.

16. Your Privacy Rights

Depending on applicable law, you may have rights including the right to:

• obtain information about how your personal data is processed;
• request access to personal data;
• request correction of inaccurate data;
• request deletion of personal data;
• request restriction of certain processing;
• object to certain processing;
• withdraw consent where processing is based on consent;
• receive eligible data in a portable format;
• lodge a complaint with a competent data protection authority.

These rights may be subject to exceptions and limitations under applicable law.

17. GDPR and EEA Users

As a company established in Estonia, Innovexa OÜ may be subject to the GDPR when processing personal data within its scope.

Users located in the European Economic Area may exercise applicable data protection rights by contacting us.

You may also have the right to submit a complaint to the data protection supervisory authority responsible for your country or region.

18. Account Deletion

Where NexCam provides user accounts, you may request deletion of your account and associated personal information.

Deletion may result in permanent loss of access to account-related information or functionality.

Certain information may remain stored where reasonably necessary to:

• comply with legal obligations;
• maintain financial or transaction records;
• prevent fraud;
• protect platform security;
• resolve disputes;
• establish, exercise, or defend legal claims.

19. Children's Privacy

NexCam is intended for individuals who are at least 18 years old or have reached the applicable legal age of majority.

We do not knowingly provide the Services to children below the required age.

If we learn that personal information has been collected from an underage person in violation of applicable law, we will take reasonable measures to delete or otherwise appropriately handle that information.

20. Third-Party Services

NexCam may rely on or provide integrations with independent third-party services.

Those services may operate under separate privacy policies and terms.

Innovexa OÜ is not responsible for independent third-party privacy practices except where applicable law provides otherwise.

21. Service and Legal Notices

We may use your contact information to send communications necessary to operate NexCam, including:

• security alerts;
• billing notifications;
• account notices;
• important service information;
• changes to legal terms or policies.

These communications may be necessary for the performance of the Services and may not always be optional.

22. Changes to This Privacy Policy

We may update this Privacy Policy when our Services, technology, service providers, business practices, or legal obligations change.

The revised Policy will identify its effective date.

Where required by applicable law, we will provide additional notice of material changes.

23. Contact Information

For privacy-related questions, requests, or concerns, contact: